She is the hardest worker in the industry and certainly among the most knowledgeable. She’s also one of the most influential – if not the most influential – catalysts for change/growth/improvement. Her list of accomplishments and successes would put her in the care industry’s Hall of Fame – on the first ballot. If you’re looking for a smart, tireless, dedicated industry expert who is well-connected and well respected throughout the industry, you can look no further. Michelle is that good.